Train companies misleading passengers over compensation rights

Passengers forced to pay extra costs when their train is delayed or cancelled are receiving misleading advice from rail companies, according to undercover research by Which? This comes despite recent changes to the UK rail industry’s terms and conditions which mean train companies should offer compensation for reasonable out-of-pocket expenses, or ‘consequential loss’, when they’re at fault in failing to provide services. How to claim train compensation: - You can claim compensation if your train is delayed or cancelled through the Delay Repay scheme. - This scheme kicks in when you’ve experienced a train delay or cancellation of at least 15 minutes or 30 minutes (depending on your train company) – you’ll be entitled to a full or partial refund for that journey. - You can make a claim regardless of whether you’re travelling on a return or single journey or whether you’re travelling with a season ticket. - Under the right circumstances you may also be able to recover for anything else you had to buy like train tickets, taxi fares or bus rides. Use our consequential loss tool to find out what you're eligible to claim for: https://ift.tt/2LHMeOG. Which?: http://www.which.co.uk Twitter: https://twitter.com/whichuk Facebook: https://ift.tt/1fAOmna