Air travel has an alcohol problem - Which? investigates

Is the airline industry paying lip-service to tackling drunk passengers? An investigation by Which? Travel has found drunken abusive behaviour on flights is growing, but sources say some airlines are unwilling to do anything about it. An easyJet whistleblower has told Which? the airline is paying ‘lip service’ to reducing alcohol fuelled abuse by running on-board alcohol sales incentives. In response, easyJet say its staff work to a ‘serve responsibly’ policy, meaning they monitor consumption and refuse to serve anyone who’s drunk. But confirmed it does run ‘on-board sales incentives’ for all products sold, not just alcohol. It didn’t give us a figure for how much training staff are given to deal with disruptive passengers but said its ‘appropriate’, ‘robust’ and refreshed each year. The airline told us it encourages staff to report incidents and claims they are able to do this when on board the flight or immediately afterwards. To read the full investigation visit http://bit.ly/2EPBGwZ. Which?: http://www.which.co.uk Twitter: https://twitter.com/whichuk Facebook: http://bit.ly/1fAOmna