Delivery fails - Which? investigates

One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up, according to new Which? research. What our video for delivery fails as told by consumers, including parcels being left in funny places, parcels disappearing, and how the issues were resolved. We asked almost 2,000 people about their online shopping between November 2017 and the end of January 2018 to find out if their deliveries went to plan. Almost three in five shoppers (58%) who had a delivery over the Christmas period experienced a problem, with at least one delivery not going as planned. What are your delivery rights? When you shop online, you are protected under consumer law: - The Consumer Contracts Regulations gives you online cancellation rights. - The Consumer Rights Act protects your right to return faulty goods. - Marketplace protections on eBay and Facebook are available to you in addition to your rights. If your order fails to turn up, complain to the retailer first. The retailer should put the situation right. If it fails to get your order delivered within a reasonable time, you’re entitled to a full refund. For our full consumer rights investigation, visit https://ift.tt/2R6CoMA - Which? Which?: http://www.which.co.uk Twitter: https://twitter.com/whichuk Facebook: https://ift.tt/1fAOmna